Privacy Policy

The Box Bay LLC Trade Licence No. 1698754 39 Al Rasaas Rd, Al Quoz Industrial First, Dubai, United Arab Emirates Email: [email protected]

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and correspondence.
• Collection and delivery addresses, booking details and service requests.
• Account information, signed agreements, invoices and payment records.
• Identification documents and, for business customers, trade licences and representative information.
• Photographs and records relating to your boxes, their contents, seals, collection, storage and delivery.
• Technical information associated with website visits, including browser and device information, pages viewed and interactions.

Payment-card information is handled by our payment provider. We do not store your full card number or card security code.

We use information to respond to enquiries, manage accounts and bookings, verify identity and authority, provide storage and delivery services, process payments, maintain records, resolve complaints and protect against fraud or misuse.

We also use website analytics to understand how visitors use our website and improve its performance.

We process information with your consent where required, to provide services you request, or on another basis permitted by applicable law.

We use Google Analytics to understand website traffic and visitor activity. Depending on its configuration and your choices, Google Analytics may use cookies or similar technologies to collect information about website usage.

Google explains its processing here: https://policies.google.com/technologies/partner-sites

You can manage cookies through your browser settings. Google also provides an Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Disabling certain cookies may affect website functionality. Where consent is required for analytics technologies, we must obtain it before using them.

Information may be shared with service providers supporting our website, hosting, communications, analytics, payments and storage or delivery operations, as necessary for those purposes.

We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.

Some providers may process information outside the UAE. Such processing must meet applicable requirements for international data transfers.

We retain information for as long as needed for the purposes described above, including applicable contractual, accounting, legal and dispute-resolution requirements.

We take reasonable technical and organisational measures to protect personal information. No electronic system can guarantee absolute security.

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, or restriction or cessation of certain processing. Where processing relies on consent, you may withdraw that consent.

Some records may need to be retained to fulfil legal obligations or resolve claims. We may need to verify your identity before responding.

Contact [email protected] to make a privacy request.

We may update this policy when our practices or legal requirements change. The latest version will be published on this page with its updated date.